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Frequently Asked Questions

Find answers to the most common questions below.

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How do I subscribe to a plan?

You can subscribe to a plan by navigating to the Top Up page, selecting your desired plan, and completing the payment process.

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What payment methods do you accept?

We accept payments via credit/debit cards, airtel and mpamba mobile money, mastercard and visa card and PayPal for your convenience.

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How long does the subscription last?

Each plan has its own duration, ranging from one day to a full year. Details are provided on the Top Up page under each plan.

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How can I contact customer support?

Our customer support team is currently available via email, social media and the Contact Us page, where you can send us an email, message or submit a form for any issues or inquiries.

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Can I change or cancel my subscription?

Currently, you can not cancel your subscription. But, we will be happy to assist you with any issues or inquiries you may have. We are working hard to make this feature available soon.